Shipping and Custom Taxes FAQ
Q(1) When the Shipping time after finish my order and payment process?
• We will try to ship every customer's order as fast and hassle-free as possible normally 24-48 hours after payment is received except weekend, holiday or vacation .The item reach you is depending on the shipping method you selected during the order process, your order(s) will reach you as fast as 3-4 working days or around 2-3 weeks. - All our items will be shipped to buyer's address, please confirm your address on PayPal before you bid Optional shipping insurance is offered (for both domestic and international buyers). We are not responsible for uninsured items lost in transit.
Q(2) Who need to settle the custom tax of the item?
Please note that some countries place import restrictions on some products . However , please contact your local customs office or postal office to verify it . • We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. • You may be subject to import duties and taxes, which are levied once your order reaches your country. All duties and taxes levied by your customs office are your (the buyer’s) responsibility and shall be paid directly to the buyer's customs office or to the courier company when the goods are delivered. 1SolarSystem is not responsible for any import taxes or customs delays since these are outside of our control • If you refuse a shipment for any reason, you will be responsible for the cost of shipment, and pay for it.
Q(3) The item patent and copy right.
Attention Intellectual Property Rights Owner
We endeavor to source genuine products from our suppliers. However, if you do feel that our products may infringe your trademark, patent or other intellectual property rights, please send e-mail to us
. We will respond to you and address your issue immediately.
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